Patient Services Specialist Job Description & Requirements

Please review the detailed job description below. If you would like to submit your application, click the button ‘Admin Apply Now’ on our careers page.

Are you organized, detail-oriented, and passionate about helping others? Do you excel at communicating clearly and professionally, whether collaborating with therapists and team members or navigating conversations with insurance companies? We’re seeking a Patient Services Specialist to join our dynamic administrative team to play a crucial role in supporting therapists while ensuring patients receive the care they deserve.

Why You’ll Love This Role:

• Be an essential part of a collaborative therapy team, helping ensure continuity of care for our patients.

• Work in a fast-paced, supportive environment where your contributions truly matter.

• Gain valuable experience in healthcare administration, insurance authorizations, billing audits, and utilization management.

• Help streamline processes that keep both therapists and patients happy and supported.

What You’ll Do:

• Manage confidential patient information in line with HIPAA regulations.

• Review billing submissions for accuracy and compliance, ensuring smooth operations.

• Submit and track authorization requests for therapists and follow up with insurance companies as needed.

• Review clinical documentation to ensure completeness and compliance.

• Support therapists by reviewing payroll, sending visit receipts, and maintaining up-to-date caseload reports.

• Handle discharge summaries, transfer notes, and other essential records.

• Participate in new therapist orientation and help integrate new team members.

• Perform utilization management chart reviews and update master client lists and diagnosis codes.

• Perform other tasks as needed to support patient care and administrative excellence.

What We’re Looking For:

• High school diploma required; additional education a plus.

• 2+ years of experience in a medical office environment preferred.

• General knowledge of therapy services (Occupational, Physical, Speech Therapy) and commercial/federal insurance.

• Exceptional attention to detail, strong organizational skills, and a team-oriented mindset.

• Excellent written and verbal communication skills, with the ability to convey complex information clearly, compassionately, and professionally to diverse audiences.  

Metrics You’ll Own:

• Audit daily billing for each therapist by 10:00 AM PST.

• Process authorization requests within 48 hours and follow up on pending submissions.

• Ensure therapists’ notes and signatures are complete and provide missing items within 48 hours of pay period end.

• Notify Accounting and HR when payroll is ready for processing.

• Prepare monthly utilization management chart reviews.

• Complete archiving tasks within one week of discharge notices.

Ready to Make a Difference?
If you thrive in a fast-paced, people-first environment and want to support a team that values both patients and therapists, this is the role for you! 

Please note this is a REMOTE POSITION for NEVADA RESIDENTS ONLY. While our team functions remotely, there will be occasional in-person meetings with required attendance.

You are expected to complete your work day within the hours of 6AM and 6PM PST Monday through Friday. This role includes mandatory meetings on Tuesdays at 7:30 AM and Tuesdays at 11:00 AM, as well as required attendance at orientation sessions when scheduled.